If your company is on coldslop, someone forwarded us an email you sent them, and a moderator found that it follows a template.
What we publish about senders
- Your domain and company name, the product the emails pitch, and the templates they follow.
- Redacted copies of the emails, with the date you sent each one and whether we could verify the DKIM signature from your domain.
- The prompt that most likely produced a template. We label it as a reconstruction with a confidence level. Your real prompt may differ.
What we never publish
- The names or addresses of the people who send on your behalf. The signature becomes
{sender_name}. - Anything about the recipients.
- Accusations about your company. We show the emails and leave the judgement to the reader.
When you can ask for a correction
- You did not send it. Someone spoofed your domain, or a reseller or agency sent it in your name.
- We attributed a template to you that you never used.
- A report contains personal data, such as a name we missed. We hide that report at once while we look.
- You want to add context, for example that you have stopped the campaign.
What happens after you write to us
- Send a correction. Name the domain and, if you can, the campaign or email. Add an email address if you want a reply.
- While a dispute from a sender is open, we ask search engines not to index the sender page.
- A moderator reviews the case. Personal data gets an answer within a day, and other cases within two working days.
- If we got it wrong, we fix or remove the report. If no publishable report is left, we remove the sender page.
Corrections are free, and nobody can pay us to remove a report. We do not remove accurate, verified reports because they are unflattering. To stop new reports, stop sending the campaign.